A product customization system with integrated application services is helpful for small to medium-sized enterprises (SMEs). The mode of application service provider (ASP) particularly targets SMEs by providing integrated applications. The current product customization system seldom considers integrating with ASPs and orienting product lifecycle. In this article, an ASP-based product customizat...

A product customization system with integrated application services is helpful for small to medium-sized enterprises (SMEs). The mode of application service provider (ASP) particularly targets SMEs by providing integrated applications. The current product customization system seldom considers integrating with ASPs and orienting product lifecycle. In this article, an ASP-based product customizat...

The healthcare context is characterized with new developments, technologies, ideas and expectations that are continually reshaping the frontline of care delivery. Mannion and Exworthy identify two key factors driving this complexity, ‘standardization’ and ‘customization,’ and their apparent resulting paradox to be negotiated by healthcare professionals, managers and policy makers. However, whil...

the purpose of this study was to explore the impacts of: knowledge management, senior managers, staff, technology, consensus, service customization, and integration, as the factors effecting customer relationship management (crm) implementation in parsian international hotels. in this study the population was composed of parsian hotels managers and experts. due to their small number (n=53), cen...

Divergent requirements of customers limit the potential of information technology (IT) service providers to achieve economies of scale through the standardization of service agreements. Continuous change requests in ongoing IT-service relationships complicate matters even more. Mass customization strategies have successfully addressed similar challenges in industrial sectors by reusing, i.e. co...

The paper intends to present clear pictures of research evolution in two research domains based on a thorough literature review: The service system design and mass customization areas. It identifies a necessity for integrating these two areas, which adopted the concepts of mass customization to guide the service delivery system design to cope with the traditional operation dilemma. This could l...

New generation network services must be deployed and managed according to the specific customer requirements. In this context, service providers must devise a way to design network services with near zero time-to-market and high degrees of customization and evolution. Customization is necessary to fit the service according to the customer’s requirements, while evolution is necessary to adapt th...